How we work with you

Longhand Data provide a full consultancy and support package including design, piloting, implementation, training and follow-up communication with every data collection user.

A typical enquiry would roll out as follows:

Telephone enquiry, customer tells us about their business and data collection issues including:

- Size of form and volume of data collected

- Number of data collectors

- Value of the information to the company

- How the collected data is used – by 1 person, by many, in different locations, etc.

- Any ‘pain’ in the current data collection process

- Type of database in existence

- Other technology that has been tested/tried/failed

We arrange a mutually convenient appointment to meet with you and your team to learn about your data collection process, typically including senior management, sales, IT and a representative who collects data. The aim is for us to fully understand your business process from which we will be able to provide a project description, proposal, outcome and draft versions of your form.

Implement a pilot to test the process, typically for 3 months. This can cost as little as £5,000.

Review pilot; make any tweaks in the light of experience if necessary.

Migrate to a full working version and roll-out with training support.

Regularly review.

Often, for those collecting the data there is little or no change to the way the data is collected. We provide full training supported by a training manual, online ‘How To’ guides and a telephone support hotline during office hours.

The digital pen & paper process gives many management activity benefits – report generation, export data, performance monitoring to name a few. We also recommend one full-day session for those personnel who will need to manipulate and use the data.